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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: Hi Guys!

@Royalmodern  The files could have been deleted if they happened long enough ago, or they could be deleted by a cleaner app that removes temp files.  If you have a cleaner app, please uninstall or at least disable it; right now, it's more important to gather information rather than to keep your hard drive tidy.

Please do link the HP driver download page though, so I know which downloads you might need and can link the correct versions.  HP is very picky about which laptops can download which drivers, and with good reason, but without that page, I'd have to guess, and I don't want to link the wrong downloads or give you a list and have you try each one until something works.

You can also force your system to generate a crash dump, that is if your computer is crashing in a way that would generate a dump.  Here's how:

  • Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
  • In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
  • Launch Sims 4 and wait for it to crash (whether you can play at all or not)
  • After it crashes, wait for any crash dialogs to finish, or if you can't see anything and need to manually shut down, wait five minutes first
  • Hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
  • Upload the last .dmp file to pastebin and drop a link here, as before
  • When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

Playing in windowed mode rather than fullscreen or windowed fullscreen may allow you to alt-tab back to your desktop, even after the game has locked up.  You can switch to windowed mode in the graphics settings part of game options, or by entering -w as a command line argument in Origin: open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and you'll see the command line.

5 Replies

  • Royalmodern's avatar
    Royalmodern
    5 years ago

    @puzzlezaddict Here is the link for the drive: https://support.hp.com/us-en/drivers/selfservice/hp-14s-dq1000-laptop-pc-series/29205786/model/33492406?sku=9FD08EA

    HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD - it says the system cannot find specified path. with and without the middle quotes. 

    HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe this bit works though

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Royalmodern  The command starts a bit before the part you copied and pasted:

    reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD

    I left out the outside quotes; please try copying and pasting exactly the above command.  When you're done, the command to reverse the change is:

    reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

  • Royalmodern's avatar
    Royalmodern
    5 years ago

    @puzzlezaddict I'm feeling so daft. What am I doing wrong?

    It just says "ERROR ACCESS DENIED"

    I'm sorry for being such a huge bother.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Royalmodern  Are you in an admin user account on your computer, and are you using the "Run as administrator" option for Command Prompt?  I tried this same command last night, just to make sure it worked, and it was fine.  But it does need the proper permissions to run, and it's possible something else is going on with yours.

    You're not being a bother; it's just that given the errors in your dxdiag, I really want to see exactly what the underlying cause of the crashes turns out to be, again if the crashes are even the type that would create a crash dump.  If no crash dump is created, that would be interesting too: it would say something about the nature of the crashes that's worth knowing.

  • Royalmodern's avatar
    Royalmodern
    5 years ago

    @puzzlezaddict I didn't run as administrator. Done it now just got to wait for it to crash. I have been playing, pretty much all day and it is yet to crash on me. 

    Thank you for your patience. 

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