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Re: How do I return a sims 4 expansion pack?

Depends on your reasons. DLC doesn't qualify for the great game guarantee

You can contact a game advisor and see if they are willing to help you

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

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4 Replies

  • Yes this works! They were very helpful and got me my refund!

  • They refused a refund for me. Talked to two agents and both denied my request. Stupid policy

  • rebo1070's avatar
    rebo1070
    6 years ago

    Yea apparently in their policy they cannot issue refunds for packs, the policy may have changed to this (therefore meaning that previously you were able to get a refund for a pack) but they aren't allowed to give you refunds for packs

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