Re: I didn't get the Vibing Streamer Gear Digital Content

I bought my HSY as a box with a code in a local Polish store RTV EURO AGD, this is the link: https://www.euro.com.pl/gry-pc/electronic-arts-the-sims-4-licealne-lata-gra-na-pc.bhtml

This is a legit store with electronics, games, etc.

I placed my order online on 22nd of July, the package came on the release day. I didn't have another code in the box, I don't have any additional codes neither in e-mail nor on the receipt, I also checked the package very carefully - there was nothing aside the box inside. I already called the store helpline, didn't achieve much there, was told to fill a form. It's been a day, no reply yet.

Additionally someone in the Questions About the Product under that offer also reports the lack of preorder bonus.

+ Personal backstory: I placed my order at this store specifically because when I was placing my order I noticed they had a picture of the promo items with their watermark, while another local retailer I was considering to place my order at, didn't. Now the picture is gone, which is very worrying... Lady on the helpline claimed it's because it's after release date and the product is now marked as New instead of Preorder, but that didn't calm me down much, especially since they're not replying to my aforementioned form. I'll probably try calling them again soon.