Re: I have windows 7 and I can't download CC for my sims 4 game. Any help?

You are not supposed to open it and why you have chosen to associate the .package filetype with Adobe reader I don't know but it doesn't really matter. The .package files goes in the mods folder. Isn't there someone you know that can teach you the basics on how computers work?

@e29960f376f5dcea

Like Jpkarlsen mentioned the package files aren't meant to be opened.

If the custom content files are .package files they can be copied to - C:\Users\Username\My Documents\Electronic Arts\The Sims 4\Mods

If they are in .zip or .rar format. They they need to be extracted into the same folder as above.

How To: Zip and unzip files - https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

How do I extract files with WinRAR? - https://www.win-rar.com/faq.html#c1419

The .package files in my game aren't associated with anything. That's by default.

If you want to change the association of your .package files, here's an article that can help with that.

Change which programs Windows 7 uses by default - https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

I didn't associate Adobe reader with it, it did it by itself and I cannot change it. I know how to work computers but the fact that I can't find the mods folder or the sims 4 folder doesn't help.

@e29960f376f5dcea

Ah okay, I think I might know why. Try logging into Origin and go to the Games Library and click on Sims 4 to play. This should create a new Sims 4 folder for you.

Once the game creates the Sims 4 folder, you should be able to find the Mods folder within it.

@e29960f376f5dcea  You can change the file type association in Windows 7 control panel - default programs - associate a file type or protocol with a program.

@e29960f376f5dcea  Did you try the repair the game by right clicking the game icon in Origin? Did you try moving the game user data to your desktop allowing the game to generate a new user data folder?

@e29960f376f5dcea

I wanted to add on to what Roberta591 mentioned -

You can reset your user folder by renaming it or moving it to the desktop and launching the game so it makes a new Sims 4 folder. Here's a how-to:

Sims 4 Factory Reset -

Rename your Sims 4 folder to Sims 4_Backup. The game will create a new folder next time you play. - Renaming it or moving it to the desktop will help you have a backup and keep your Sims 4 files safe.

Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.

Try launching the game, play a new save. If it's not working, don't save.  -  However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Saves folder
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

More information - Resetting the game to factory settings without reinstalling - https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.

I'm really sorry to hear the game still isn't working for you. I was hoping it would. If the above doesn't help would you please share your computer information with us?

To do that, click start and type in dxdiag and look for a file called dxdiag.exe. Click on that to run it. Look for a button at the bottom middle of the menu that says Save All Information.

Save the dxdiag.txt file to your desktop and share it with us.

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

With this information we can see if there's any hardware or driver issues.

Nothing works I don't know why but I've tried everything and nothing works 

@e29960f376f5dcea

Would you be willing to share your computer's information with us to see if it will help us sort out the problem?

To do that, click start and type in dxdiag and look for a file called dxdiag.exe. Click on that to run it. Look for a button at the bottom middle of the menu that says Save All Information.

Save the dxdiag.txt file to your desktop and share it with us.

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

With this information we can see if there's any hardware or driver issues.

To attach the dxdiag file click the browse button just above the Preview button at the bottom of the message box. Navigate to where your file is and double-click on it to attach it to your reply.

Think I got it 

@e29960f376f5dcea 

Thank you for sharing your dxdiag file. I'm not seeing anything in it that is indicating a problem.

Let me see if I understand the issue, you can't find the path to the Electronic Arts\The Sims 4 folder on your computer?

I think I may have asked this before, but want to make sure. Have you tried searching your computer?

-- To search your computer, click the Start button and search for Sims 4. Follow the link(s) that it gives you. By default the user folder (saves, mods, etc) should be in: C:\Users\Username\Documents\Electronic Arts\The Sims 4

What path is it giving you?

I've asked my good friend that is amazing with computers and we located the Sims 4 EA folder but the mods folder he had to add. It was never there in the first place...?

@e29960f376f5dcea
I have Win 7 also and you must know that you should have two TS4 folders in your computer. One is in the Program Files(x86) folder and this must not be touched. The second folder should be in Documents.

Open the Start menu choose Documents then Electronic Arts and inside this should be a TS4 folder - inside this there MUST BE mods folder. If there in Documents isn't TS4 folder, then I have a question - are you using OneDrive?

When you navigate to this path: C:\Users\Username\Documents\Electronic Arts What user folders do you see?

For example, I see Sims 3 and Sims 4 as shown in the photo below:

If you don't see Sims 4, you may need to log into Origin > Games Library and double-click on Sims 4 to launch it before it will create a user folder inside the Electronic Arts folder.

i open  up documents and it says the folder is empty yet ive done exactly what you guys have said

@172e3cda00349872Hey! 🙂 (sorry for the late reply) I finally found out how to download CC for the Sims 4 but whenever I download it, it says "Adobe Reader could not open --- package' because it is either not a supported file type or because the file has been damaged" And I know Adobe Reader isn't meant to open those files types but I had to get rid of WinRAR because it was acting up. Do you know any other reliable programs I can use for my CC

If you still need help with finding the Sims 4 folder I could help you! I'm only stuck on the downloading part- but everything else I got haha 

You're not supposed to open the package files. There's nothing in there that you can do anything with. (They're not like a .zip or .rar file.) Just put the files in your Mods folder and the game will recognize and use them the next time you play.