EA_Mai
EA Staff
EA StaffRe: I was charged twice for a sims 4 expansion pack
Hi @LuiMoon,
As @jpkarlsen mentioned, the best would be getting in contact to one of our advisors through EA Help, as we can't help with account/payment related issues from the forums.
I'd also like to ask you, if you remember, what steps you took to make the purchase. Also, where did you make the purchase? From Origin.com? From inside the game? This shouldn't have happened, and I'd like to know where we should be looking for the cause.
Thanks,
-Mai
As @jpkarlsen mentioned, the best would be getting in contact to one of our advisors through EA Help, as we can't help with account/payment related issues from the forums.
I'd also like to ask you, if you remember, what steps you took to make the purchase. Also, where did you make the purchase? From Origin.com? From inside the game? This shouldn't have happened, and I'd like to know where we should be looking for the cause.
Thanks,
-Mai
