sorry that happened to you hmm try log out and back in to see if the demo shows up for then to downlaod and install
other than that you'll need to contact CS again as us players helpers cannot have access to account/personal info
are you sure he/she gave you a code for the demo and not a discount coupon for a future purchase ?
the discount code is that a discount of a future purchase exactley what discount applies to i have no idea as i don't thnk it can be used on preorders
Community AdminHi,
The only way to get a code for the Sims 4 Create A Sims Demo is by being randomly selected. If this happens, you will get an email from us and it will show up in your Origin Client. Unfortunately, this cannot just be added as a code: http://help.ea.com/en/article/why-cant-i-find-the-sims-4-create-a-sim-demo-in-origin/
The code you have received will be unrelated, most likely a discount code to use when purchasing a game from https://www.origin.com/store/
Cheers,
Nils
Community Manager
