Re: interaction menu slow

I have already tried that first method so I will post my dxdiag asap.

Yes, while i was replying to your first message I was playing sims, I did the update but there has been no change in the interaction menu. Here is my dxdiag :

@Millgaming1472

You can add it to the post but if you had fulfilled the list of command there or the scan did not show any serious problems, I more can do nothing.
As I have written your basic problem is a weak graphics card and a small amount of RAM memory

Yes I understand that, thankyou for your help, here is the result of the scan :

I see, I’ve already done this once due to my laptop slowing down, but i’ll get to resetting/reinstalling windows now.

@Millgaming1472  Your computer is relatively weak for Sims 4, so it's not surprising that it would struggle.  Please list the expansion and game packs you currently have installed (you don't need to list stuff packs).  Please also run a new dxdiag, in case anything's changed.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop; when you launch the game, a clean folder will be created with no content.  Don't add anything at all to this new folder.  Start a new save for testing, and let me know how the game runs: do you get delays, does it crash, that kind of thing.

This is my updated dxdiag, checked/downloaded today.

@Millgaming1472   I apologize for the delay.

Given the errors in your new dxdiag, it's a good idea to run DISM and sfc again, just to be completely thorough.  I'd also like to see a log from sfc once it's run.  Here's what to do:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Unless sfc reports it found no corrupt files, please do the following:

• In the search box in the lower left corner of your screen, type cmd
• Command Prompt will be listed; click Run as administrator
• Copy and paste this command:  findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt ,  and enter
• The log will land on your desktop; please attach it here

However, it may be that your processor is just too weak to run the game properly.  You can try to get the best performance possible by not running anything besides Origin alongside the game, by playing while your computer is offline, and a few other minor adjustments.  (I can list them if you like.)  But once you've ruled out system errors, there's only so much improvement you can get.

@Millgaming1472  I'm not sure what the second part of that is, but you can reopen Command Prompt or Powershell and run sfc now.  Let me know how it goes.

@Millgaming1472  Please test the game now, in its most ideal environment.  That means the following:

• Move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop.  (Your saves and other content will be intact in the old folder but won't be read by the game, which will create a clean folder.)
• Restart your computer, and don't open any other apps.
• Open Origin, put it in offline mode, and then take your laptop completely offline, as in, disable wifi and/or pull the ethernet cable.
• At the Main Menu, put the options on low if they're not already.
• Start a new save, have a look around, travel, etc. to see how it runs.

This will give you an idea of what you can expect in terms of game performance.  If you still get lag, the last thing to try is a clean boot, and again don't open any other apps, and take your computer offline before you play.

https://www.windowscentral.com/how-clean-boot-windows-10