Please uninstall Origin. Then download the latest version here: https://www.origin.com/dnk/en-us/store/download
After installation login to the account you have The Sims 4 on. Rightclick the game in your game library and select Repair.
I’ve already done that and I’ve repaired it about three times now.
Please clear Origins cache. https://crinrict.com/blog/2014/09/delete-origin-cache-files.html
I already did that the expansion pack won’t work or rather even load but I paid for it. So this is basically a waste of money and my time .
It seems you have an issue with your account then. You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
