Re: Last Exceptions

You may dislike this option but you can try to reinstall your game.

Step 1: Take your The Sims 4 folder out of the Electronic Arts folder and put it on your desktop. Documents\Electronic Arts\The Sims 4.

Step 2: Go to Origin and go to The Sims 4 then click uninstall. Wait for the uninstallation to complete then click Install.

Step 3: Test your game, if it still is broken you need a better Graphics Card.

Step 4: If it works exit the game and put your old save folder back.

Step 5: Enjoy!

@jamayiab1 

@jamayiab1  You don't need to uninstall and reinstall Sims 4, at least not yet.  Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't work, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you have the same issue.  Let me know either way.

If you still get a white screen, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@jamayiab1  Please attach the dxdiag to a reply here, so I can see it.

This is what I have

@jamayiab1  Please run a couple of basic checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Did you try the two suggestions I listed before?  Disabling Origin in-game can help, and so can a clean Sims 4 folder.  They're also much easier steps than other kinds of troubleshooting.

By the way, your laptop does not support adding a graphics card.

I got this

@jamayiab1  Did you try disabling Origin in-game and the clean user folder?  Please let me know whether they make a difference.

@jamayiab1  Please try playing in a new admin user account on your computer.  You don't need to reinstall anything; just login to the same Origin account, and you'll be able to play.  You won't have access to your existing content yet, but that's fine; this is just a test.