Re: May 4 Update Failure

I'm on Windows 8.1. When I go to C: > Program Files > Origin none of those files are there. 

Okay, I've deleted all the relevant files. This did absolutely nothing, Sims 4 is still grayed out in Origin. Any other suggestions? 

Do you get any option if you right click on the game in Origin ? Is the whole game greyed out or just the Play button ?

The whole game is grayed out, including the play button.

When I right click I have a few options including check for update (which does nothing) and game properties, but there is no repair option. 

Then I'm afraid I probably can't help you further.

Contact a game advisor so they can check if your entitlements are in order

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page