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CaitSims96's avatar
CaitSims96
10 months ago

Re: Must reinstall after September 18 update

I'm not able to launch Sims 4 whatsoever. I can open the EA App, and it appears to begin launching the game & minimizes EA, but then it just fails and the EA App comes back into view. I've tried clearing cache, restarting app, checking for EA updates, restarting my computer, updating drivers, scanning for issues via my antivirus software, cleaning up old files, forcing dx9, etc. I'm not getting any error codes or error messages either. I've also tried running as administrator. 

I updated my game yesterday and it loaded up just fine, but today it won't at all.

After running perfmon/rel, I have an issue with EADesktop.exe and the description shows me this:

Faulting application name: EADesktop.exe, version: 13.301.0.5814, time stamp: 0x66e9b9e2
Faulting module name: libGLESv2.dll, version: 2.1.19909.0, time stamp: 0x63ced377
Exception code: 0xc0000409
Fault offset: 0x00000000004b7c55
Faulting process id: 0x0x4A9C
Faulting application start time: 0x0x1DB0AF3E2F7F3A9
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Faulting module path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\libGLESv2.dll
Report Id: ff668a32-e22b-44ca-8dda-ce94d34045c2
Faulting package full name:
Faulting package-relative application ID:

I also attached my dxdiag.

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @CaitSims96  I've split your post into its own thread because your issue appears to be entirely different than the one covered in the other thread.  (All users who provided information had Windows 7 and very old graphics drivers, whereas you have W11 and an updated driver, and the EA App is crashing rather than Sims 4 refusing to open.)  Feel free to edit the thread title to better fit your issue.

    Since the EA App is crashing, please uninstall it with Revo Uninstaller (the free version is fine), using the Intensive scanning mode if asked.  Restart your computer before reinstalling the App.

    If that doesn't help, please disable NoiseCancellingEngine.exe, either in the Task Manager (perhaps in the background processes list) or as described here:

    https://www.reddit.com/r/ASUS/comments/lhsqmj/how_to_disable_noisecancelingengine/?rdt=35357

    The service is crashing repeatedly and may be interfering with Sims 4.

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