Re: Origin is not running message (d3382ced:984c6a38:00000000)... although it is

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EA_Nils
Community Admin
10 years ago
@freakydky87 Hi there,

Please try opening TCP Port 3216, so that Origin & The Sims 4 can communicate through it.

Instructions on how to open ports are available in this article: https://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/

Let me know how you get on afterwards.

Cheers,

Nils
freakydky87
10 years ago
Unfortunately it did not work..., just for future reference I have turned the firewall off. Also I have been able to connect with my other pc with no issue.
Anonymous
10 years ago
@freakydky87 Could you try doing a Clean Boot and then check if the issue remains?

Let us know how you get on!
freakydky87
10 years ago
It did work after I did a clean boot.
The problem was a program called media updater.
Thank you for pointing me in a good direction.
crinrict
Hero+
10 years ago
Seems to be a virus/adware.

Did you remove the program entirely ?
Anonymous
10 years ago
Clean boot is worked, apperantly not just sims 4, all of my games running smooth now, i guess there was a virus in my pc. Thanks for Support.

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