I have the same problem. I bought two new kits for The Sims 4 Today. I purchased Pastel Pop Kit and Everyday Clutter Kit. None of the kits is visible in downable add-ons. They also do not show up in the installed add-ons and & in-game content. I can't install them. The EA app says that I can buy add-ons, even though I have already purchased them.
Community ManagerHey there @Sylmos,
That sounds like there may been an issue with the transaction in the EA App for these kits- this isn't something we can look into over AHQ as we don't have access to your account details, but the live support team can review your account and investigate that a bit further.
Please get in touch with the live support team through the help site here, or you can get in touch through Twitter or Facebook as well if you prefer.
that the answer i got the first 2 times, but now it says the payment has failed when it has in fact not. and so far no luck getting anyone to double chack the accounts so
I also got this! Super frustrating they pump out a sale advertise it every where but then can take your money without any clear indication of when the error will be fixed or warning that they are having technical difficulties before purchase
@missbeckie Please try the suggestions in the first post on page one. They've helped most if not all of the people who've posted back.
ive tried everything in this thread, and sadly nothing has worked, i tried downloading origins but it just keeps saying it cant go online right now. im not sure what to do at this point, customer service cant even tell me whats going on at
@katelynisbatman Are you specifically trying to download the new kits, or some other content? Have you been able to download other packs since you installed the EA App?
ne znam sta da radim skinuli su mi 22 eur sa kartice jer sam nekoliko * skidala zadnja dva kit . jedan kit sam uspela da instaliram drugi navodno sam platila ali i dalje trazi da ga kupim ko da nisam nikad kupila a imam dokaz i na mail i na mobilni, DA li ima neko slican probelm. Za mene 22 eur nisu male pare
@lelabgd1977 and anyone else reading this thread, please use this master thread for DLC that was purchased through the EA App not being available to download:
https://answers.ea.com/t5/Technical-Issues-PC/Purchased-DLC-not-appearing/m-p/12944406#M260592
And please use this one for third-party codes:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-DLC-key-not-working/td-p/12979485
Since we have master threads now, I'll lock this one here.
Community Manager
