@puzzlezaddictThanks for the reply!
I put the files in a google drive folder: https://drive.google.com/drive/folders/1qvW-cQKGTSzg-rZF3W-hoZ1EX-Ry-bEe?usp=sharing
and the dxdiag is attached. Hope this helps!!
@juliackennedy I'll take a closer look at the minidump files later today, but their contents may not matter, since the BlueScreens listed in your dxdiag have a definite cause: DirectX detecting a serious error. Coupled with the graphics driver errors that look like they precede each BSOD, the place to start is with some minor housekeeping plus a clean uninstall and reinstall of the graphics driver. First, run a couple of basic checks on your Windows system files:
If sfc reports it found corrupt files and was unable to fix some of them, please stop here and let me know. Otherwise, download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Download a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/168778/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, try to play, and let me know whether you get any more BlueScreens.
@puzzlezaddict Thanks this is so helpful! The first steps went well just posting the message here and I'm going to work on uninstalling the display driver. I'll let you know how that goes.
@puzzlezaddict So I uninstalled and then resinstalled the new copy of the driver, and followed all of your directions. When I launched the game after doing everything it blue screened again.
@juliackennedy Sorry for the late reply; I ran out of time last night. Your minidumps don't show anything that wasn't already clear from the BSOD codes: DirectX is crashing, which takes the rest of the system down with it. Try reinstalling DX9, which Sims 4 uses. You don't need to uninstall anything; just download the installer from Microsoft and run it, then restart your computer before playing.
https://www.microsoft.com/en-US/download/details.aspx?id=8109
If that doesn't help, let me know, and I'll get a second opinion.
@puzzlezaddict Hey thanks for the response! The link you gave is actually leading to a 404 error. Is there somewhere else I can download it?
@juliackennedy Yeah, for some reason, Microsoft just took down the link maybe a week ago. There are plenty of sketchy websites that will offer a DX9 download; don't use those. This one is trusted enough to be allowed as an outside link on this site:
https://www.sereby.org/site/All%20in%20One%20Runtimes&lang=en
Click Downloads at the top of the screen, and you'll be able to select DX9 as a standalone download. (You don't need to donate to the site; just click the Download button when you see it.) The file comes in .7z format, so you'll need a tool like 7-Zip (also free) to extract it if you don't already have one.
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