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crinrict's avatar
crinrict
Hero+
6 years ago

Re: Portraits gone and unable to save

Hi @M9nian 

moving this to tech for troubleshooting. What's the full error code you're getting ?

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

2 Replies

  • M9nian1's avatar
    M9nian1
    6 years ago
    @crinrict The error code is 102.6ee24dd4;e49d7143

    I tried to reset the game, but after a while in-game the same thing happened.
    I have also tried repairing the game, but this doesnt do anything either.
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @M9nian Share Save

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.

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