Re: [READ FIRST] Unrecognized video card
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? ALL
Steps: How can we find the bug ourselves? Simple run the game with the graphics card mentioned.
What happens when the bug occurs? Every time the game loads.
What do you expect to see? Game cannot find the graphics card as unrecognized.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Purchased and installed next generation AMD 6800 XT graphics card to my system.
Problem is simple, the game does not recognize my new graphics card, a AMD RX 6800 XT because its too new/hasn't been added to gpu support list for the game yet. It auto sets the game to "high settings" with recommendation to check settings.
The bigger issue is EVERY TIME I load the game it takes nearly 1 minute longer or extra because each time it tries to identify my new video card. I understand that these cards are hard to find/limited/new to the market but they are available and for those of us that managed to buy one in store - I'd like to see it added to the supported graphics card list please.
My specific model is:
SAPPHIRE PULSE AMD Radeon RX 6800 XT
Thank you
Edit By Crinrict: Fixed Duplicate Template