The Sims Team

Re: [Resolved] Game ownership disabled or deleted

RESOLVED - Post Marked as Solution for Visibility

Hey all,

The fix for this issue should now be live for all EA app players. If you're still seeing this error now please check that you're on at least EA app version 13.166.

You can find instruction on manually updating your EA app version for Windows here.

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worstimeline
1 year ago
App version 13.175.0.5688 (81648-266ae15411)
Still missing the same games even after clearing cache, unfortunately.

Edit:
Completely uninstalled EA App using Revo Uninstaller Pro.
Deleted any EA related folders in ProgramData and Appdata.
Restarted Windows.

Games and DLC in the attachment are still gone.

EA Error Reporter ID
4bf89c18-ccc0-47b8-9cc4-981bd83fc37c
EDIT AGAIN:
After chatting with support, it was determined that my Epic account had somehow become unlinked. I relinked it by opening a game from within Epic, was prompted to sign into EA, and then after that I exited and reopened the EA app, and all my games have returned.

I hope this helps someone else!