All my packs that I’ve purchased over the years no longer show on the sims, and they’re no longer showing in my purchase history either. I do have photos in my bank app, where you can see the names and prices of the packs I purchased.
Has anyone had this problem? I’ve cleared my cache, redownloaded the app, and checked if it’s the right account. I’m on a Mac.
Community ManagerHi JetWageveldd,
I'm sorry to hear about that. If you're unable to find your purchased content, please reach out to EA Help Support for further assistance. They should be able to verify your purchases and assist you further with that.
How to get help with your EA Account
Let us know if you're having any problems contacting them,
Ea help has been no help. I’ve tried their live chat, Twitter and Facebook, and I haven’t gotten any further.
Community ManagerDid you manage to speak to someone via live chat?
If you mean calling then no, I haven’t yet. I should probably get on that. But the live chat on EA help has been of no use. They keep referring me to unrelated topics sadly ;(
Community ManagerI would advise contacting them via live Chat once again. I will leave instructions below on how to contact them. If you're still having trouble accessing the chat, let us know!
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
I have the same problem and I own 99.9% of Sims 4 expansions, packs, kits, etc. My name is only showing up as numbers and letters, not as my screen name ☹️.
Community ManagerHir4gn4f2o4xj4, it seems that you're having problems with your EA account. To get assistance with that, please contact EA Help Support. They should be able to verify your account and provide you with further assistance.
Let us know if you're having any problems contacting EA Help Support.
Sadly, I do have problems contacting them. When I reply to their e-mail they say they’re no longer working on this case. I have now opened 4 cases. Each one got closed off when it didn’t get solved.
I’m so lost, it’s been a month now. They won’t help me.
Community Manager
