Forum Discussion
Hi,
Thank you again for helping me.
My hwinfo is in google docs form for some reason and I hope that's ok.
It did it automatically.
https://drive.google.com/file/d/14jlW7BRBw-MLzm2nqllNxdNkmp57u0Il/view?usp=drive_link
@Mitrr1 I apologize for the late reply. I wanted to get a second opinion on this because I'm not completely sure what to make of the info. What is clear is that the system crash was triggered by the Nvidia graphics driver, but that doesn't necessarily mean the driver itself is the problem. It could be the graphics card, or it could be another component of the computer, for example the SSD.
Still, the place to start, if you can, is testing with a different graphics card. If possible, borrow one from a friend or family member, however briefly. If it's another Nvidia card, you don't need to do anything other than swap the units; if it's an AMD card, clean-uninstall the Nvidia driver again before installing the appropriate AMD driver (you can find them here).
If you can't test with a different graphics card, at least not right now, one thing worth trying is cleaning your existing GPU. The core temperature, while a little high, was never in the danger zone, but the hotspot temperature was above 90º C at times. I can't tell you if this is the problem, or even a problem, because different cards have different tolerances. But if the GPU is dusty, doing a basic cleaning might help.
So would running the game with the case open, if the case itself doesn't have great airflow. While it isn't a great way to use your computer in general, it's a helpful test. You can see the GPU hotspot reading in hwinfo yourself in real time, or you can log another session.
I'm also curious as to whether you've set a framerate limit anywhere in the system. For most of the log, hwinfo reports that the "presented" fps is 200, which is Sims 4's built-in limit, but the "displayed" fps is 60, which is the monitor's refresh rate. But I'm not sure hwinfo would pick up the monitor's displayed fps on its own, which is why I'm asking if you've done anything else to affect framerates.