Re: Sims 4 crashing after startup

@bajasamaplija  Did you try the suggestion in the accepted solution?  If not, and you'd rather not do it now, please at least check whether Windows Defender is blocking access to your Sims 4 folder or any of the folders it's nested in.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hello, having the same problem.

I open up The Sims 4, it doesn't even make it past the loading screen before it closes.

I have uninstalled/reinstalled The Sims 4, the EA app, updated my Nvidia drivers and now i'm at a loss of what to do.

I have attached my DxDiag so any help would be greatly appreciated, thank you in advance.

@Kirkehhhh  Did you try a clean user folder, as described in post 2?  If not, that's the first thing to do.

Regardless, your dxdiag crashed while running, which could be a random blip or a sign of a system issue.  So I'd suggest running a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

If the clean folder doesn't or didn't help with the Sims 4 issue, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If that doesn't help either, please post a new dxdiag.