@ByrdOfParadise Your computer is definitely not too old to be running Sims 4. If you still want to troubleshoot, please post a new dxdiag, one you've run after installing the new driver and trying to play at least once.
Please also let me know if you've ever used ReShade, GShade, or another tool that alters in-game graphics.
@puzzlezaddict I've never used reshades or any graphics mods like that.
I've attached the new dxdiag, but The computer itself is actually crashing now.
@ByrdOfParadise Please do a clean uninstall and reinstall of the graphics driver, as described here:
Please download a fresh copy of the newest Nvidia driver.
If that doesn't help, I'd like to see the last couple crash dumps from your computer. Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
For the most recent two or three files, right-click them and select Copy, then right-click on your desktop and select Paste. From there, you can zip them together, upload the .zip to the free filehosting site of your choice, and link it here.
I'd also like to see the results of some hardware monitoring. Please download hwinfo (it's free) from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the portable version, unzip it, and launch it from Downloads or wherever you want. If you would like to install it, be sure to click the button for hwinfo itself, not for lansweeper.
Restart your computer, launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Wait five minutes, then launch Sims 4 and play until it crashes. Even if your entire computer crashes too, the log should be intact up until that point. You can upload this along with your crash dumps, but please either leave it in .csv format or zip it separately. If you want to open the file—Excel should be able to read it—please don't do so until after you've uploaded a copy, or else the program you use may corrupt the file to the point where my log reader can't analyze it properly.
