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Anonymous's avatar
Anonymous
9 years ago

Re: Sims 4: Error code 801

Hi, this time I deleted the origin and reinstall all the things again (because I can't log-in to origin when I try to use your method).

I started a new game and it works, I can join my Sims to go to the Scientist Career.

Then I tried to move my save back, the error code shown up again; I load the save that success before, it still works.  So I think my old save was broken or have some other problem, I will try those older save I backup before to see if any one still works., otherwise I think I have to start a new family with a new Scientist Career or keep the current family and change to another Career.

Thank you very much for your help.

17 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Do you still have the broken save ?

    Willing to share your save game ?

    If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.

    Please make sure to name the zip file with your user name.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi, I have uploaded the file yesterday, please tell me if you cannot receive it.

    Thank you again for your help.

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    I can duplicate your error

    Forwarding your save to the devs

  • LexLennon's avatar
    LexLennon
    8 years ago

    Did the Devs determine a fix? I have a ton of history in my play and starting my 10 generation family trees for nearly 30 households is not okay. ☹️

  • TattedScorpio86's avatar
    TattedScorpio86
    6 years ago

    I have that same error code,  I took out my mods before updating though. Whenever my sim tried to move into university housing, go to a community lot, or move my sim into a new house the game glitches and i get the 801 error try restarting your game. When my sims went on vacation the lot wouldnt show up and after I went to manage worlds and back into where my sims were on vacation the house was literally in the air and you couldn't see the house except all the furniture. Could it be my saves were corrupted? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @TattedScorpio86  Please post the exact error code you're seeing, not just the 801 but the part after it.  Please also start a new save and see if the same thing happens when a sim travels.  Be sure to leave your mods out for now.

  • TattedScorpio86's avatar
    TattedScorpio86
    6 years ago

    That's all that comes up, I have created a new house hold and new save which is what I'm playing now.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @TattedScorpio86 I checked your save and while I didn't have issues with travelling with the family (didn't try enrolling and moving), I noticed that you have this issue on almost all other households: https://answers.ea.com/t5/Technical-Issues-PC/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174#M155726

    This is a savegame corruption for saving the game with an outdated mod in unfortunately can't be save because the Sims got deleted from your game, leaving the empty household behind.

    I checked the oldest backup and that unfortunately is also corrupted.

    Do you have any other backups ?
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @TattedScorpio86 Don't think so cause I could duplicate. Means it's saved with the save game.

    Going back to a working backup or start a fresh save (after removing the faulty mods) seems to help with this.
  • TattedScorpio86's avatar
    TattedScorpio86
    6 years ago

    I completely moved and deleted the existing sims 4 folder (mods included) and restarted my game 100% over, 5 years worth of achievements gone. So far its working alot better, once my teen ages up I'll test moving into uni. I greatly appreciate your help!!

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @TattedScorpio86 Make sure to create regular backups in the future, especially if you intend to use mods.

    Basically, before patching, create a copy of your saves folder to a safe place. You can also do it after patching but make sure not to start the game before doing the backup.
  • TattedScorpio86's avatar
    TattedScorpio86
    6 years ago

    I will definitely from now on. The fresh restart worked, my sim was able to move into uni dorms, thank you so much for your help!

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