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@Emoreader316 Have you tested with no mods or custom content at all? I realize you may not want to play like that, but it would be useful to know whether this helped. Your dxdiag lists a couple of Origin crashes and a bunch of Sims 4 errors that could be related to the graphics driver, but it's a lot easier to test with no mods or cc than to clean uninstall and reinstall the driver, plus the latter is not something you want to do just for fun.
If removing the mods and cc doesn't help, please move the entire Sims 4 folder to the desktop and try again. The game will create a new Sims 4 folder with no content the next time it loads. If that works, you can try moving some content from the old Sims 4 folder to the new one.
If the game still won't load properly with a clean folder in place, before you've added anything to it, the next step is to address the Origin errors. Clean Origin's cache and uninstall it "the hard way":
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/
Reinstall using the full installer (direct download link):
http://download.dm.origin.com/origin/live/OriginSetup.exe
Run the installer as an admin: right-click on the download and select "Run as administrator." Restart before trying to play.
@puzzlezaddict so after everything it still gets stuck on that screen.
- puzzlezaddict3 years agoHero+
@Emoreader316 Try doing a clean uninstall and reinstall of the AMD graphics driver. Here's how:
Restart your computer after installing the new driver and before trying to play.
- 3 years ago
@puzzlezaddict I have done the clean uninstall and reinstall of my graphics driver, I also went through some older CC and found some that were broken, and I got rid of those. It still is taking a while to load up anything after I hit resume, new game, or load game.
- puzzlezaddict3 years agoHero+
@Emoreader316 Did you ever test with no mods or custom content at all, as in, moving the Mods folder to the desktop? If not, please try that now. I thought you'd done so already, and that when you tested in a clean folder you hadn't added any content to it, which is why I'd moved on. Regardless, please test in another clean folder, with nothing at all added to it, now that you've clean-uninstalled and reinstalled the graphics driver.
If that doesn't help, please try again, still in a clean folder, but with Origin in offline mode.
If that doesn't help either, please post a new dxdiag.
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