Re: Sims 4 freezing / getting stuck on a loading screen

Thank you for a response back! I did it without mods and it did it as well. and I tried it with the clean folder method and cleaned my origin cache just in case. It was still slow and i tried to add the mods in just in case it happened again it's still taking a while to load. so, I'm trying uninstalling origin now. 

@puzzlezaddict so after everything it still gets stuck on that screen. 

@Emoreader316  Try doing a clean uninstall and reinstall of the AMD graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Restart your computer after installing the new driver and before trying to play.

@puzzlezaddict I have done the clean uninstall and reinstall of my graphics driver, I also went through some older CC and found some that were broken, and I got rid of those. It still is taking a while to load up anything after I hit resume, new game, or load game.

@Emoreader316  Did you ever test with no mods or custom content at all, as in, moving the Mods folder to the desktop?  If not, please try that now.  I thought you'd done so already, and that when you tested in a clean folder you hadn't added any content to it, which is why I'd moved on.  Regardless, please test in another clean folder, with nothing at all added to it, now that you've clean-uninstalled and reinstalled the graphics driver.

If that doesn't help, please try again, still in a clean folder, but with Origin in offline mode.

If that doesn't help either, please post a new dxdiag.

@puzzlezaddict Yes I've tried with no mods and did the clean folder before. I tried doing the clean folder once again, this time it worked, so it must be one of the mods I have installed right? I also included a new DxDiag File.

Hey @puzzlezaddict so i tried to get it to load up and now it says error code: 135:2cec3921aea2c5. every time I get it to load through. I added the photo saying so. 

Even when restarting it and trying to load it up it keeps saying it.

@Emoreader316  Does the error code show up only when you've added back mods or cc, or only when you're trying to load an existing save; or all the time?  These errors are typically related to a mod or cc issue, although I'd need to check with someone else about this exact error code.

@puzzlezaddict Yes it happens after adding mods, i looked up the code and there was one that had different ending of the code, but it was caused by a custom Carrer mod so ima delete that and try again.

Hi there, I’m having the same issue with Sims as well. Ever since I got the new Windows Update on my laptop, Sims just gets stuck frozen on the loading page everytime I click on it. I’ve cleared cache, moved my mods and content to desktop, repaired the app, uninstalled and reinstalled EA, made sure my laptop drivers are up to date, and tried to run a dxdiag file on Sims, but it wouldn’t save or do anything. I don’t know what else to do and if you could help me, that would be greatly appreciated.