Forum Discussion

05cadams's avatar
4 years ago
Solved

Re: Sims 4 game keeps crashing on loading screen

My game will get to the "The SIMS 4" on launch and then it just closes and Origin comes back to the front of my desktop. I don't get any sort of crash report or anything. I was playing it just fine y...
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @05cadams  Your dxdiag shows that the Sims 4 crashes are due to a component of Razer Chroma.  So try shutting down all Razer software before launching the game.  You may be able to update the software to fix this issue, of not now than soon.