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05cadams's avatar
4 years ago
Solved

Re: Sims 4 game keeps crashing on loading screen

My game will get to the "The SIMS 4" on launch and then it just closes and Origin comes back to the front of my desktop. I don't get any sort of crash report or anything. I was playing it just fine yesterday, but today I can't get it to launch past that SIMS 4 launch screen. 

I have tried moving my sims 4 folder out to my desktop to have a new, fresh sims 4 folder created, but it still won't fully launch. I get the same issue where the game window closes as soon as it gets to the "The SIMS 4" screen upon launching it. I tried to repair my games as well and uninstalling and re-installing Origin. I have never had a mod installed and I have never used CC. I am at a lost and have no ideas.

  • @05cadams  Your dxdiag shows that the Sims 4 crashes are due to a component of Razer Chroma.  So try shutting down all Razer software before launching the game.  You may be able to update the software to fix this issue, of not now than soon.

11 Replies

  • 05cadams's avatar
    05cadams
    4 years ago

    Thank you @puzzlezaddict! You are amazing. I have seen you all over questions on this site. I just moved my entire documents folder using the first link in your most recent reply. I had been meaning to do that regardless, I just worried it could cause some issues. I have also made links to folders and such before too, but forgot all about that feature on windows! 

    Thank you again for all your helps, I really appreciate it all!