Re: sims 4 game not updating

@charlieispretty0  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and uninstall and reinstall the App.

@SamCoon93  Please use this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-update-stuck-on-preparing/m-p/13278083#M265126

Did that already 

@charlieispretty0  Please do a clean uninstall and reinstall of Sims 4 and the EA App, as described here:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

Reinstall Sims 4 through the EA App (not Steam or Epic) if you want the option to repair or update through the App.