Re: Sims 4 Get to Work missing

When I update my game after not playing for a while some of my expansions packs go missing and I have to talk to an agent to get them back. I always have gotten them back but I just updated my game and the "Get to work" pack was missing from my game and purchase history. I had no proof that I brought it and all the agents I spoke to couldn't find any history of it on my account. Is there any way I can get it back without having to pay again and how do I stop this from happening in the future?