Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

Hi  @NadaSeif

did you also reinstall Origin ?

I had this problem myself and I figured out the culprit was my antivirus. I have Bitdefender and it kept blocking Sims from running. I had to go in and specifically allow the application (through safe files - Application access). This might not be the case for you; but I never found that solution myself when I had been searching.

How do you do that because I have bitdefender and I don't know how to do what you said

Hi @PrittyBritty123

this is something I found googling but I don't know what version of Bitdefender this is as I'm not using it myself: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html

You want to exclude Origin.exe and ts4.exe in programs(x86)\Origin_Games\thesims4\game\bin (path may vary depending on your installation)

do not uninstall the game because i did that and it didn't work im trying to fix my self 

give ea a call serve could be down

Thanks so much! 100% this worked perfectly for me

I have the same problem how do I do with Norton?

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@crinrictwrote:

Hi @PrittyBritty123

this is something I found googling but I don't know what version of Bitdefender this is as I'm not using it myself: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html

You want to exclude Origin.exe and ts4.exe in programs(x86)\Origin_Games\thesims4\game\bin (path may vary depending on your installation)

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@Nick76501

Try googling

"Norton Antivirus (if this is the whole name?) white-list program"

or

"Norton Antivirus set exception for program"

🙂

didn't help lol :P

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@CMekiwrote:

@Nick76501

Try googling

"Norton Antivirus (if this is the whole name?) white-list program"

or

"Norton Antivirus set exception for program"

🙂

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@Nick76501

It did not help white-listing or you did not find instructions?

couldn't find instructions. but I found a work around . I'm playing on Snoost Cloud ...

@Nick76501

Okay. Can't comment on that, but it should be possible to make your game work on your real PC :P

Norton:

Did you try this? http://smallbusiness.chron.com/set-exclusions-Norton-antivirus-61906.html

Also if you have a Pc you might have Windows Defender too:

https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

Also, try the solution in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Error-Already-Running/td-p/4630221

Instead Of The Normal Sims 4, I Got The Sims 4 Create A Sim From Origin. I Got The Same Error. Please Reply What's The Fix For This Error For Create A Sim Edition Of The Sims 4 The One From Origin. I Tried Some Ideas From Other People And None Of Them Worked. So Please Reply 

Thank you! That fixed it. You're a godsent.

What, I have Malwarebytes how do you do that

Hi @TanksAlotYT_YT_Y

unsure if that's for the version you are running but you can find an explanation here: https://support.malwarebytes.com/docs/DOC-1130

I've figured out how to do it thanks

Please read earlier answers in this thread.

e same thing is happening to me and i have no clue what to do

@lillytrixh_

Please read previous answer.

Feb 9 2019. Brand new purchase & first time install of Origin and The Sims4. Windows 10

The common theme in this topic is that Windows is denying the game to run. It seems the problem is Windows Permissions.
The error message says that the game is already running, that is false, the problem is the game is missing permission to run. After experience with Sims2 + Sims3, this is EXACTLY the kind of mistake Electronic Arts has made before.

Every person may experience a slightly different solution than this. Because the problem is permissions, everyone's security settings maybe different. Here is the solution that worked for me:
1 Windows Security Centre
2 goto "allow an app through Controlled folder access"
- from Security Centre, open Virus & Threat Protection, open Ransomware Protection, click Allow An App.
- or from the search bar you can type "allowed apps" and it should get you there.
3 click the + sign to Add An Allowed App
4 navigate to your file folder with "Origin.exe" and add that. (IE: C:\Games\Origin\)
4 navigate to your file folder with "TS4_x64.exe" and add that. (IE: C:\Games\Origin\The Sims 4\Game\Bin\)
5 close the Origin lancher app, including from TaskManager, to make sure its not still in the background.
6 Run: TS4_x64.exe

Hope this helps someone.
Even if your steps are different on your computer, the idea is Windows Security is the problem.
Good Luck