Re: Sims 4 Island living not showing up

@puzzlezaddict 

no there is no option for my sims to build/buy the expansion's objects BUT when i have to chose a world it shows the Sulami without the lock but its grey. Specificly it says that i need to donload the pack and restart the game but i dont know how.

@sotiriats  Please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether Origin is loading properly and whether it says it's running in offline mode.  If so, it would say "offline mode" along the top of the window.

Everything is fine with origin the thing is that when i go on manage worlds the "sulani" is gray and it says that i need to download the pack and restart the game and i am a little comfuzed (i also ran dxdiag)

@sotiriats  Again, is Origin running in offline mode?

And please attach your dxdiag to a post, so I can read it.

Please also tell me if you've ever used a second Origin account, or if someone else has used their Origin account on this computer.

Finally, please open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and if there's anything in the command line box, let me know what it says.  Then delete that text, or tell me if Origin doesn't let you delete it.