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BaylieC's avatar
BaylieC
10 months ago
Solved

Re: Sims 4 Keeps Crashing 9/20/2024

My game has been crashing ever since the update on the 18th. I have tried creating a new game file and moving everything back slowly, and it crashed when I added my current save. So I deleted the save and started a new and it still crashing. I repaired the game and it let me play for 2 hours then crashed. I am not playing on dx11 as I have intel and they haven't released the update for that and I play on a laptop. I have two mods mccc and ui cheats and I have played without both and it still crashes. I attached my dxdiag to this post.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @BaylieC  Your graphics driver is a bit old, not excessively so but perhaps enough to be an issue after the recent update.  But the problem is that HP laptops typically block the installation of drivers not provided by HP, and I don't know if HP itself has a newer driver than what your laptop has installed.  To check, go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your serial number, choose your OS (just Windows 11 is fine) if asked, and you'll land on the driver download page.  Don't let the site check for newer drivers for you.  Instead, click All Drivers, then Driver-Graphics, and look for a driver newer than yours, which has a version number of 31.00.0101.5186. A driver starting with 32 would be newer, as would a driver starting with 31 and ending with a number higher than 5186. And to be clear, you can only use an Intel driver, not one from AMD or Nvidia if you see either on that page.
    If you're not sure what you're looking at, please link the download page here. That page doesn't contain any information about your own computer, only the overall model. The serial number is to make sure you get exactly the right download page, and then the information is discarded.

    Having said all that, try forcing Sims 4 to use DirectX 11.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.  Please remember that you've done this, as you'll need to remove it to revert to DX9 should you want to at some point.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @BaylieC  Do the crashes have anything in common?  For example, maybe you were building each time, or you sent your sims to travel.  One reason I ask is because two hours is a long time for the game to run properly before crashing.  When there's a system issue, the crash is typically much sooner.

    Having said that, a component of McAfee is crashing too, so I'd suggest uninstalling it and going with Windows Defender alone, at least as a test.  Defender is a reasonably good antivirus these days, and if you want to be extra safe, you can avoid using the internet (other than the connection to EA) while you're testing Sims 4.

  • BaylieC's avatar
    BaylieC
    10 months ago
    @puzzlezaddict It originally was happening after around 8 minutes and it would sometimes be when I would zoom in all the way and it just happens randomly when I am playing. The game would freeze and then close to the ea app. Then I repaired the game and it would let me play for longer. It crashed before this post so I repaired again. As of right now I have been able to play for longer.
    I'll remove McAfee and see what happens. I just wanted to make a post just incase it was a driver because I have no idea about any of that. I'm not good with technical stuff.
    Thank you.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @BaylieC  Your graphics driver is a bit old, not excessively so but perhaps enough to be an issue after the recent update.  But the problem is that HP laptops typically block the installation of drivers not provided by HP, and I don't know if HP itself has a newer driver than what your laptop has installed.  To check, go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your serial number, choose your OS (just Windows 11 is fine) if asked, and you'll land on the driver download page.  Don't let the site check for newer drivers for you.  Instead, click All Drivers, then Driver-Graphics, and look for a driver newer than yours, which has a version number of 31.00.0101.5186. A driver starting with 32 would be newer, as would a driver starting with 31 and ending with a number higher than 5186. And to be clear, you can only use an Intel driver, not one from AMD or Nvidia if you see either on that page.
    If you're not sure what you're looking at, please link the download page here. That page doesn't contain any information about your own computer, only the overall model. The serial number is to make sure you get exactly the right download page, and then the information is discarded.

    Having said all that, try forcing Sims 4 to use DirectX 11.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.  Please remember that you've done this, as you'll need to remove it to revert to DX9 should you want to at some point.

  • w21ehqmp9lkr's avatar
    w21ehqmp9lkr
    10 months ago

    I’m having the same issue but when adding items during build mode. I don’t use mods so it wouldn’t be one of those crashing. A couple of items from certain game packs have disappeared that I often use as well. I have deleted re installed and repaired the game multiple times. 

    Any help with this? 

    I use a HP laptop 

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