@puzzlezaddict @jpkarlsen i did the list of things you told me to do, restarted my computer and all. i tried to look for a new driver by entering my serial number but hp says they couldnt find one for me. im attaching the message i got from powershell ,which is called terminal for me, and a message i got when i tried to open the game again.
@JosieMonroe Please try using Origin again, and if you get another error, do a clean uninstall and reinstall of Origin itself:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
If Sims 4 still won't open, please try installing the newest available graphics driver from Intel, dated October 14. It's possible your computer will block it—HP software often does block drivers not provided by HP—but the worst that can happen is you get an error message.
If the driver does install, restart your computer before trying to play. If you get any more error messages from Sims 4 or Origin, please post a screenshot.
hi i did everything but when it came to downloading the installer, it tells me that it can't be downloaded securely. origin thin setup downloads just fine though which i find interesting. @puzzlezaddict
@JosieMonroe It's strange that the full Origin installer would trigger a warning, but then it is an .exe, and an overaggressive antivirus might flag it for whatever reason.
Anyway, you can install Origin using the ThinSetup if you want. I always recommend the full installer because it eliminates a few potential issues, but most of the time the ThinSetup would work fine as well.
@puzzlezaddict i've tried everything at this point lmao. nothing seems to be working and it seems that every time you or someone else gives me instructions something else comes up. i'm attaching the error message i got from the sims which has not changed throughout this whole process. thanks so much for all your help 🙂
Restart the PC. Do not choose shutdown and turning it on again. Then start the game from Origin.
@jpkarlsen @puzzlezaddict hey, that's how i always do it lol. the sims 4 doesn't open from my desktop, i can only ever open the game from origin. could this issue be due to bad cc? and if so how can i identify which cc it is using tray importer?
After restarting the PC do you still get the same error.
@JosieMonroe If you move the Sims 4 folder out of Documents\Electronic Arts and onto your desktop, all your mods and custom content will be removed too; you can put it and your other content back later.
@jpkarlsen @puzzlezaddict hi yes, my laptop has been restarted so many times in this process and i still get an error message lol. but!! i moved the ts4 folder to my desktop and the game opened!! what does this mean and how do i fix it?
@JosieMonroe Sorry I didn't specifically mention the clean folder before. I'd suggested it to someone else earlier in the thread, but I guess not to you.
Anyway, this means that something in the folder you've moved is the issue, and you'll need to find out what. Mods are the most likely cause, so test those first, or else just download new versions confirmed compatible with the current patch level. Your saves are probably fine, but test those too, just in case. As long as you don't save your progress with your mods and cc missing, the content will show up in the saves again once you've added it to the new Sims 4 folder.
If you have a lot of mods or cc, the 50/50 method can make testing much more efficient:
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
@puzzlezaddict @jpkarlsen @darkaudit hi!! sorry i couldn't post my updates here, getting ready for finals. but i removed the folder and figured out that the problem was in one of the files under all the folders in the ts4 folder. my game works now and i couldn't be more thankful!! thank you all so much for your help!! 🙂))
