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Phantomlover1717's avatar
Phantomlover1717
Legend
9 years ago

Re: Sims 4 Quitting Unexpectedly

Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

7 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    thank you so so much this spared me a lot of distress and anger. :3 <3

  • Anonymous's avatar
    Anonymous
    7 years ago

    After downloading CC I would continue to try and start sims 4 and it would always say it quit unexpectedly so I took that advice and deleted all the new CC and it still did the same and then put the whole mods folder on my desktop and it still won't work. I don't know what to do

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @emmaburneyy

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Sapper848's avatar
    Sapper848
    7 years ago

    Hi could you, uh this is gonna sound stupid but could you give a simpler explanation? I have the same problem, but I don't know what a lot of those things mean! Thx XD

  • raybay12306's avatar
    raybay12306
    6 years ago
    @Sapper848 In your documents folder there should be a folder called "Electronic Arts" or "EA" I forgot. Anyway, it should be there by default, you do not need to create this. Go into that folder and then go into the "The Sims 4" folder which is also there automatically. And then go into the "Mods" folder and if there are more than the "resource.cfg" file than you have mods. That's also where mods and cc go to use it.
  • raybay12306's avatar
    raybay12306
    6 years ago
    @Phantomlover1717 I would do that but I have over 4000 items in my mods folder and I asked sims but they just told me that they couldn't help me and that they don't support cc and that was annoying. Do you know anything else I can do because I may have lots of files that make my game not work but I really love cc and can't imagine not using it.

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