Re: Sims 4 save files gone and game acts like its never been run.

Search your computer if the documents folder was moved somewhere by accident.

If you start the game without it being present, the game creates a new one, resetting all your progress.

So search your computer for TRAY for example.

Not t I can find. The file is where it should be. Its just empty of saves.

Did you ever backup your files ?

I fear if there's no files on your computer, there's not much you can do other than start over.

If you started the game, you will have the folder, that's normal.

It couldn't find the existing one and created a new one - without your saves.