Re: Sims 4 stuck on Verifying Game Files
Hi - hoping to get some insight into this, since I started having the OP’s issue for the first time after a Sims 4 update a couple days ago. I followed all the suggested steps I found in the forums (I allowed the TS4 and Origin exes in my antivirus, I cleared Origin’s cache, I moved the Sims4 folder out and had the game make a fresh one, etc. Doing all of that weirdly didn’t work the first two times, but somehow on the third try, Origin acted like Sims 4 was never installed (blatantly untrue), but I clicked Install, and after that, the game worked…but just once. Today, it’s back to the same thing. Every time I try to run Sims 4, it reverifies every file (which takes forever because I’ve collected most of the DLC), and then it won’t run. I cleared out the Origin cache again and restarted the computer, but no luck. It’s back to verifying game files forever. Any idea how I can fix this for good? The game was running just fine until the recent update. No CC/mods, by the way - I only have the official content installed.
If it matters at all, I bought some of the content on Steam and some directly on Origin, and I think my original base game was a physical copy. I don’t know if that causes any difficulties.
Thanks for your time and help!
@mahamari For your antivirus, you'll need to add TS4_x64.exe as an exception as well: that's the .exe that runs the standard (as in, not Legacy Edition) version of the game.
Try uninstalling Sims 4 and installing it into a new folder, specifically one you make yourself right now. Please do so with the antivirus still disabled; you can reenable it after you've tested the game. If you don't have the option to uninstall within Origin, you can do so with Revo Uninstaller:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
