Re: sims 4 unrecognized video card

@eg15

Yes, like @jpkarlsen  said, you have errors with svchost.exe, but also several other problems where some of the tips online point to a corrupt/faulty user profile.

If the tips from Microsoft does not help (hopefully it'll at least do some good for your computer), you might also have some third party program interfering with the game.

Make sure to white-list Origin and TS4 in your security programs, then run both as administrator.

Still no go? Perform a Clean Boot and see if the game runs.

I created a new local user, and ran dxdiag. The svchost.exe_SysMain error was still there.  was that what should have done?

Other things worth mentioning:

• I recently received my computer back from the manufacturer for repairs and other programs/apps were crashing like origin itself, MS office, and Google chrome

• Some blue screens with stopcodes were displayed while restarting my computer and downloading TS4.

• I experiences freezes with my computer while restarting and trying to use chrome.

• I was running TS4 a little bit ago with medium low graphics set for about an hour and no crashes happened. But it required me to repair it before I start it up again. I posted the new dxdiag for reference.

I'll probably end up contacting the manufacturer (cyberpowerpc) tomorrow to see if I can replace my pc.

@eg15

The DxDiag takes information about crashes from event viewer it is no surprise that the errors are still listed there. As long as there are not any new ones it is fine.

Good that the game now seems to work.

@jpkarlsen @CMeki Do you think my game crashes are just because my graphics were too high for my card?  The game defaults at the Ultra setting for some idiotic reason.

So, the original message ('unrecognized video card') means that the card that my computer has is not in the list EA provided to set the starting graphic settings, but it stills utilizes the card regardless.  Do you think that this is right?

I think it was more the problem with the User profile but having higher settings in Graphics than your card can really handle is not good either.

@jpkarlsen I was still running the game in my original profile.  The only thing I did in my local profile was run dxdiag and post to this forum.

The game crashed again within a few minutes of starting up.  I ran dxdiag again and a new crash code appeared.

Please attach the lastcrash.txt file from your The Sims 4 folder.

Also I notice that you have poor eyesight since Windows is set to enlarge text. For testing purposes try to set it back to standard before starting the game.

I'm also getting help directly from EA at the moment.  The enlarge text is from using a 60" TV. not bad eyesight.

hi 

i had same issue except game wouldn't load at all

i went through every possible fix with EA

from disabling origin in game

updating game/gfx drivers

to reinstalling game

what fixed it for me was i went into my GeForce experience (graphics card settings)

and set game to run windowed borderless

came on first time and worked perfectly

hope this helps

@eg15

That's great, thanks for reporting what worked for you! 🙂