Forum Discussion

Community Manager

Re: Sims 4 update stuck on preparing

Please run an EA Error Report following the steps here, and be sure to post your Report ID into this thread so we can investigate into this further. Thank you!

2 Replies

alannapaige
2 years ago
I am having the same issue. I have submitted an Error Report, here is my Report ID 0c543110-18e9-4598-ba96-88bc91cc324a
Please help, thank you!
alannapaige
2 years ago
@alannapaige nevermind, I went to the three bars on the ea app at the top left and restart app and now it work and has updated game!