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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Sims 4 update stuck on preparing

Hi there @carolineflorist 

Please run an EA Error Report following the steps here, and be sure to post your Report ID into this thread so we can investigate into this further. Thank you! 

2 Replies

  • alannapaige's avatar
    alannapaige
    2 years ago
    I am having the same issue. I have submitted an Error Report, here is my Report ID 0c543110-18e9-4598-ba96-88bc91cc324a
    Please help, thank you!
  • alannapaige's avatar
    alannapaige
    2 years ago
    @alannapaige nevermind, I went to the three bars on the ea app at the top left and restart app and now it work and has updated game!

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