Re: Sims 4 will not launch on EA app
@Mack232323 Moving the Electronic Arts folder shouldn't be a problem. The game will create a new one, with a new Sims 4 folder inside, if it's able to launch at all.
Try running the takeown command on your Documents folder. First, run a Windows search for "Command Prompt," open it, and enter this command:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
This is simply to confirm that Documents is in the correct location in this account. If you see anything other than C:\Users\your username\Documents, stop here and let me know.
If Documents is in the correct location, this is the command:
takeown /F "C:\Users\username\Documents"
Write your actual username for this Windows account (your main one) instead of username. Since the syntax needs to be exactly right, please copy this command to a Notepad file, substitute in your username, and then copy that string when you're ready to use it. Hit Windows key-X and choose either "PowerShell (Administrator)" or "Windows Terminal (Administrator)," whichever option is offered, paste the command into the window, and enter.
Then restart your computer and try again to play.
If that doesn't help, please see this post for further troubleshooting:
You'll of course apply these steps to the Documents folder your account is using.
