Re: Sims 4 won't launch after paranormal stuff pack added
@CydeaChan It would be better if your friend posted in the Mac section:
https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac
It's always possible that players in a particular region, or using a particular ISP or proxy, etc. will be unable to download something from Origin. There aren't enough reports to suggest this is a widespread issue though, meaning it's probably either on the user end or some combination of factors.