Re: Sims 4 wont launch from Origin
@puzzlezaddict I have AVG antivrius and I've tried everything that this thread has suggested and more and nothing is working!
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@puzzlezaddict yes, I actually followed that article this morning and it hasn't worked. I am worried that me messing about changing things, attempting to fix it, may have made things worse! I've reinstalled sims and origin multiple times, deleted my mods and more, but nothing has worked.
@Jenniexx14 Please try disabling AVG entirely, at least long enough to test. Then repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If you can now play, the issue is AVG, and we can go from there; if you still can't, the issue is something else.
If you can't play with AVG disabled, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Just done that, and still not launching!
@Jenniexx14 Please run a couple of basic checks of your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer and try to play. If it doesn't work, please try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
After you've rebooted, open the Task Manager (click More Details if necessary) and look through the background processes list. Shut down any process that doesn't absolutely need to be running, so that would be anything not from Windows or Intel. If you accidentally stop something that does need to be running, the system will likely restart it, but if not, and you notice a problem, you can simply restart your computer.
I'd also like to know if you find anything on the list that looks like it might be an antivirus, or anything you can't identify.
If at any point you see an error message, please post a screenshot.
@puzzlezaddict The scan showed this message:
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>
Restarted and did not work. Then during the re-boot I could disable all the startups except from 'AVG AvLaunch component' (attached file-picture 2). I followed your instructions anyway and still not working.
I attempted to close the background tasks but multiple AVG tasks and a Malwarebytes task would not close and some came up with an error message (attached file-picture 1). Also as I was trying to close others, more would pop up so it was impossible to close them all (excluding the windows and intel ones). I was googling some of the files I didn't recognise but I don't think any of them were antiviruses. Tried launching again and not working!
Thank you so much for helping me by the way! Feel like I'm making more progress here than I did with the EA advisors.
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