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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

Re: Sims game crashes when I save

@IhasCat  Try using "save as" rather than save.  It's not necessarily likely to help, but it's worth trying.

If that doesn't make a difference, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether you have OneDrive set to automatically sync the contents of Documents with cloud storage.  If you do, please disable auto syncing.

https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

Before you change the settings though, be sure to move or copy your Sims 4 folder (the one in Documents\Electronic Arts) elsewhere, because unsyncing often moves the folder to cloud storage and off of your hard drive, rather than your having access to a copy in each location.  You can put the folder back once OneDrive is no longer syncing.

2 Replies

  • IhasCat's avatar
    IhasCat
    6 years ago

    I tried the save as suggestion and  it did not work.  I do not know how to find where to run a dxdiag because although my computer is windows, I do not have a windows search bar.  (it is really aggravating)

    Also, according to my microsoft store I do not have OneDrive, and as you can see in the corner of my screen I have no cloud icons to click on.  Although, if I search in my pc in files, there is a file titled "OneDriveSettiingSyncProvider.dll", but I don' t have any apps it'll let me open with.  I am now even more confused.  What do I do?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @IhasCat  To run a dxdiag, hit the Windows key and R, which will open the run box.  Type dxdiag, and enter.  Wait until the dxdiag finishes running, then click Save all information, and save the dxdiag as a text file to your desktop.  You can then attach it to a post.

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