Re: sims stand around

@Juairea727  I don't see anything unusual in your dxdiag, but it's also missing some information.  (That's not your fault; it just happens sometimes.)  So please play again, for at least 15 minutes, then quit look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened during this most recent Sims 4 play session.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Please also let me know what kind of install this is: EA App, Steam, Epic, mixed, or something else.

Faulting application name: RzChromaStreamServer.exe, version: 0.1.1.26, time stamp: 0x616ed21c
Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x84b62951
Exception code: 0xc0000409
Fault offset: 0x0009e3bb
Faulting process id: 0x0x68F0
Faulting application start time: 0x0x1DB6ADA60389F7B
Faulting application path: C:\Program Files (x86)\Razer Chroma SDK\bin\RzChromaStreamServer.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 6bca0314-a3bf-4ef0-b77d-c6b67db0233c
Faulting package full name:
Faulting package-relative application ID:

@Juairea727  Please uninstall Razer Chroma, and if that doesn't help, any other Razer software you have: Synapse, Cortex, etc.

If that doesn't help either, I do need to know what kind of install this is.

It didn't help, I have 2 new errors now.  The game is downloaded thru the EA app. I've tried just repairing it but that didn't help. 

Description
Faulting application name: ctfmon.exe, version: 10.0.22621.1, time stamp: 0xf4b8fb49
Faulting module name: msvcrt.dll, version: 7.0.22621.2506, time stamp: 0x657b2709
Exception code: 0xc0000005
Fault offset: 0x0000000000060897
Faulting process id: 0x0x3A04
Faulting application start time: 0x0x1DB6AE14C57101E
Faulting application path: C:\WINDOWS\system32\ctfmon.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 1631e352-9921-4245-8621-fa4b5321275c
Faulting package full name:
Faulting package-relative application ID:

Description
Faulting application name: GameBar.exe, version: 7.225.1071.0, time stamp: 0x677d29a5
Faulting module name: ntdll.dll, version: 10.0.22621.4541, time stamp: 0xe7035eba
Exception code: 0xc0000409
Fault offset: 0x00000000000a8d18
Faulting process id: 0x0x499C
Faulting application start time: 0x0x1DB6AE18332642F
Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.225.1071.0_x64__8wekyb3d8bbwe\GameBar.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e03fad34-cf20-40c2-8da6-e718f00f0c53
Faulting package full name: Microsoft.XboxGamingOverlay_7.225.1071.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

@Juairea727  Try disabling Game Mode and Game Bar, both under Windows Settings > Gaming.  This should address the second issue, at least.

The first error points to a component of Windows that deals with text and other keyboard input.  Since this is part of Windows, please run a couple of basic checks of your system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Try again to play, this time in a new save, and let me know how it runs.  If the new save is fine, test the old save again.

I disabled Game Mode and Game Bar

Ran the 1st part and came up clean

The 2nd part is:

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Restarted and everything is up to date.  They are still standing around.. 

@Juairea727  Please try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account or any email.  You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available.  That's fine for the purposes of this test and can be addressed later.

If the sims won't do what you tell them in the new account, please look for a lastexception file in Documents > Electronic Arts > The Sims 4.  If you see one, open it with Notepad, delete its first line, and attacn it to a reply here.

I'm so tired of trying all these things. I gave up and uninstalled the game, I deleted everything related to The Sims off the pc and did a fresh download and it's still doing it. I'm just going to consider the game broken.

@Juairea727  If you don't want to troubleshoot anymore, that's okay.  But if you would like to keep trying, now or later, I'm not out of ideas yet.  The next step would be to try in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

Any time you want to pick this up again, feel free to come back with the results, and we can go from there.  If it's been more than about two weeks though, please also post a new dxdiag.