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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Re: Sims update stuck on verify

@merrymegeden Can you try clearing Origins cache and once back up running a repair on the game to see if this continues?

Clear Origin Cache: 

  • Completely log out and close down Origin 
  • Hold down the Windows key and R 
  • Type in "%ProgramData%" (without quotes) and click OK 
  • Now open the Origin folder. 
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one) 
  • Hold down the Windows key and R 
  • Type in "%AppData%" (without quotes) and click OK 
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder 
  • Click on the word "AppData" at the top of your window 
  • Open the Local folder here 
  • Delete the Origin folder listed here 
  • Restart your PC and log back into Origin 

Run a repair on Origin.   

  • Select My Game Library in Origin. 
  • Right-click on the game tile. 
  • Select Repair Game. 

5 Replies

  • merrymegeden's avatar
    merrymegeden
    Not applicable
    5 years ago
    @EA_Illium I have tried this a few times, I can't see the library to get to repair even after clearing the caches
  • merrymegeden's avatar
    merrymegeden
    Not applicable
    5 years ago

    @EA_IlliumBecause the boxes are grey squares I can't click them which means I can't access the 'repair' option

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @merrymegeden OK I can see in the DxDiag that something seems to be causing Origin to hang while trying to run, Usually allowing Origin through any anti-virus should resolve this.

    Since it is still happening I would recommend backing up any save and mods you have to a folder on your desktop. Then clean uninstalling Origin and Sims. Next run something similar to CCleaner to clean your PC and registry and try to install both again and see if this keeps happening.
  • merrymegeden's avatar
    merrymegeden
    Not applicable
    5 years ago

    I FIGURED IT OUT!! After 10 months of this crap and trying every suggestion I could find online i ended up deleting all the windows updates from around the time Origin stopped working which was Feb 2020 and the game is back!!!!!!!

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