@KarenLouise88 Does the game currently launch with no mods or custom content present? I understand your cc works on your friend's computer, but please test without it and let me know. If you still can't play, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Keep in mind that when you've installed Sims 4 through Steam, you'll need to launch the game from Steam, not the EA App.
Hi @puzzlezaddict , it won't launch with no mods or custom content either. I have attached the DxDiag file, thanks for your help!
@KarenLouise88 Your dxdiag is full of errors from the EA App and a component of Steam. Usually Steam itself works okay and doesn't need reinstalling, so please instead remove the EA App with Revo Uninstaller (the free version is fine). Restart your computer before reinstalling the App, and be sure to download a fresh copy of the App's installer.
If that doesn't help, please open Steam and the EA App as an admin: right-click each desktop shortcut and select "Run as administrator."
If that doesn't help either, please let me know what antivirus you use. Please also confirm that you're currently trying to launch the game through Steam, since that's the app you used to install Sims 4.
@puzzlezaddict that worked, thank you so much!! 🙂
