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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

Re: Sims won't open

@JazzieThuqqinz  Your'e right, you don't need the Legacy Edition.  Are you trying to launch Sims 4 from the shortcut on the desktop?  If the shortcut points to TS4.exe (the .exe for the Legacy Edition), that might be the issue, although usually Origin calls the correct .exe anyway.  Still, try running Origin as an admin but launching Sims 4 through the Play button within Origin.

You can also try disabling Origin in-game.  There's a global setting, accessible by hovering over your username and selecting Application Settings > Origin in-game; and a Sims 4-specific setting, accessible by right-clicking on the game icon in Origin and selecting Game Properties.

If these steps don't help, temporarily disable any antivirus/firewall you have.  If it works, you can add exceptions for Origin.exe and TS4_x64.exe.

8 Replies

  • JazzieThuqqinz's avatar
    JazzieThuqqinz
    6 years ago

    @puzzlezaddict I usually launch it through the "play" button in origin, and i still have the problem. I also disabled my antivirus and tried and it still did not work. As for disabling Origin in-game, I tried to do that an got a little lost. I got to this point and got confused.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @JazzieThuqqinz  In the first screenshot, click the green icon to the right of "Enable Origin in-game" to disable it.  In the second screenshot, uncheck the box next to "Enable Origin in-game for The Sims 4 Digital Deluxe."  Usually it's enough to disable just one of the settings, but it's better to change both, just to be thorough.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @JazzieThuqqinz  Okay, please look for related entries in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a chart tracking errors and updates, with a list for each day.  For today and yesterday, look for any entries that mention Origin or Sims 4, or any that are from the same time when you tried to launch the game.  For each one you find, click View technical details, copy the information into a text document (Notepad works fine), and upload the file to a reply here.

  • JazzieThuqqinz's avatar
    JazzieThuqqinz
    6 years ago

    @puzzlezaddict Okay. Give me a minute, I was trying to uninstall and re-install Sims 4 and now it wont let me re-install it. It says at the top that im offline and it wont let me go online, I exit the window and Origin say I am online.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @JazzieThuqqinz  Try clearing Origin's cache and uninstalling it "the hard way."

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    Download the full installer, not the usual ThinSetup, and run it as an admin.  Once it's installed, run Origin as an admin as well.  This is a direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    If you still get that "Origin is offline" message, try using your phone as a mobile hotspot.  Make sure it's using data, not your home wifi.  You don't need to download the game using your data; just test to see whether you still get that offline message.

  • JazzieThuqqinz's avatar
    JazzieThuqqinz
    6 years ago

    @puzzlezaddict And in the end, this was all solved by by uninstalling and reinstalling the game. lol Thank you for the help. Clearing the cache also helped

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