Re: The sims 4 keeps closing and showing a error code on Event Viewer

It varies, sometimes its when I first load the game. Other times is after playing for like 5 to 10 minutes. It happens on all saves. I tried on a lot of families. I don´t use any mod or custom content. Just the base game and the expansion Get To Work. 

@ttd15  Your dxdiag lists a couple of crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/200217/en-us/

I followed the steps but It didnt work. Keeps closing and showing the same crash log on event viewer. I can play CSGO, Rainbow six siege and The division 2 fine, no crashes. 

@ttd15  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know how it runs.

If you get another crash, please post a new dxdiag.  Please also let me know what antivirus you use, if any.

Sorry for the delay, was out of town for a while. It still crashed. Here is the dxdiag. I don´t use antivirus.

@ttd15  I see a few generic Windows errors in your dxdiag, so it's a good idea to run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Other than that, there's nothing obvious in your dxdiag, just more access violations.  So it might take some experimenting to figure this out.  To that end, please try playing in a clean boot.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't need to be running, for example anything from MSI Afterburner to RGB software might still be active.  If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.

Please also put the EA App in offline mode before launching Sims 4.  This won't affect gameplay other than cutting off access to the Gallery.

The message from sfc was this:

Windows Resource Protection did not find any integrity violations.

No problem or error on the first command.

When I played the game on the clean boot it work like a charm. No crashes for over 4 hours of playing. But how to I figure it out what program is causing it?

@ttd15  Start selectively reenabling services, i.e. reversing the clean boot a few services at a time, until the game starts crashing again.  Since the crashes tend to happen fairly quickly, it shouldn't take that long to sort through the default services and everything else you normally run alongside Sims 4.