Re: The Sims 4 legacy Edition stopped working

---

@puzzlezaddict wrote:

@imgingercoto  Please run a dxdiag and attach it to a post as well.

---

I'm sorry to jump in this convo also sorry for my ignorance I have a very old laptop with windows 7 and I am having exactly the same issue after the update which is quite weird because my 64 bit version works so why do I need to post a dxdiag if it is evident that I have no video or sound related issues since my 64 bit version runs.  Ive already done almost everything

repair the game several times 

run origin as admin

run the game as admin

clean boot 

I don't have antivirus 

disabled origin in the game 

move my LE folder to the desktop

I just need to do a backup for TS4 LE but how can I do this without affecting my The Sims 4 64 bit version or can I just name The sims 4 legacy_BACKUP and it won't affect my other folder?

@puzzlezaddict I don't know if this makes sense but I'm checking my origin games folder in Program Files (x86) and it only shows a folder for The Sims 4

should it also show a folder for The Sims 4 Legacy Edition or not? By the way I am a painter Non CC content creator and I need this version of the game to post my work

@Kayriari  The Legacy Edition essentially functions as an add-on, not a separately installed game.  So you don't have a second game installed, just extra files for the LE.

You should however have two user folders in Documents\Electronic Arts: one for the standard version and one for the LE.  You can back up either or both of these folders and restore them later if needed.  Neither one should affect the other in theory, but in practice, sometimes the game tries to migrate data from the Sims 4 folder to the Sims 4 Legacy Edition folder when you switch from the standard version to the LE.  So yes, backups are good.

The dxdiag is to look for information about why the LE isn't working.  Just saying it doesn't work leaves open far too many possibilities to troubleshoot effectively.

Since you have Windows 7, please also look for relevant entries in the Reliability Monitor.  I described how earlier in this thread:

---

Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 4 from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a text document.  (Notepad is fine.)  You can attach the file to a post as well.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

---

@puzzlezaddict Is there any way I can send you the dxdiag to you privately?  I don't feel comfortable posting it here because there is personal information about my PC and location but I'm already desperate because I haven't found the solution yet

@Kayriari  A dxdiag doesn't contain personal information, which is why people are allowed and even encouraged to post them on this site.  If your machine name is personal, there's nothing wrong with deleting the first couple of lines of the dxdiag, but the rest is only as specific as your hardware and drivers.

Having said that, if you're really uncomfortable posting one on an open forum, you can upload the dxdiag to a third-party filesharing site and send me the link via private message.  I'll let you know when I've downloaded it, and then you can take it down again.

For the uninstall question, start by moving your Sims 4 folder, and your Sims 4 Legacy Edition folder, out of Documents\Electornic Arts.  The best practice is to move them elsewhere (e.g. your desktop) AND copy them to an external drive or USB stick, just so you have backups if you happen to need them.  Then open your Origin game library, right-click on the Sims 4 icon, and select Uninstall.

If you want to be extra thorough, quit Origin, clear its cache, and restart your computer after the uninstall finishes.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

When you want to reinstall, just download from your Origin library.  Launch the game once (in each of the standard version and the LE) to make sure it works, then you can move your existing content from the Sims 4 folders you moved into the new folders that will have spawned in Documents\Electronic Arts.

@puzzlezaddict Thank you very much for your help and your patience, here is the dxdiag .

I have also attached a screenshot of the TS4 LE folder just in case. Hope you can find something that can help me

@Kayriari  There is a much newer graphics driver available for your card; yours is from 2012.  So it may help to install it.

https://www.nvidia.com/Download/driverResults.aspx/132844/en-us

However, since the standard version of Sims 4 is working and the LE is not, I'm not sure that would fix things.  I'd rather see info from the Reliability Monitor first.  After trying to launch the Legacy Edition again, hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

If you see an error from when you tried to open the LE, click "View technical details," then copy the information and paste it into a text document.  (Notepad is fine.)  You can just copy and paste the info into a post.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

When testing, please run both Origin and the game as an admin: right-click on the Origin shortcut and select "Run as administrator," and do the same for TS4.exe or its shortcut.  Make sure Origin is set to run the LE as well, since it will override the shortcut you use and open the version of Sims 4 saved in its settings instead.

The contents of your Legacy Edition user folder look normal.

the message I am getting is exactly the same, identical to the message attached in reply #3 @puzzlezaddict  

@Kayriari  I don't know of a fix for that error, at least not at the moment.  It's strange that it would affect the LE of Sims 4 but not the standard version though.  I've asked if other people have ideas, and if anyone comes up with a suggestion, I'll post back.  Sorry I don't have anything better to offer right now.

Oh no!! what terrible news I really want to cry now so many weeks have passed and I haven't been able to solve this problem and creating non-CC content is my hobby. Yesterday I updated the game and it still doesn't work I don't understand it 😭😭. sorry for this and thanks for trying to help me I really appreciate the effort @puzzlezaddict 

@Kayriari  Someone suggested that uninstalling and reinstalling Origin may help with this issue, although I haven't seen any confirmation that it does.  If you want to try, here's how to do a clean uninstall and reinstall:

• First, clear Origin's cache.
• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Origin from the list, and click Uninstall.
• When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."