The Sims 4 legacy Edition stopped working
For some reason my Legacy Edition game stopped working after the updates, it doesn't even open I get the message "the sims 4 legacy edition stopped working" everytime i hit the play button. When I op...
Forum Discussion
@Kayriari The Legacy Edition essentially functions as an add-on, not a separately installed game. So you don't have a second game installed, just extra files for the LE.
You should however have two user folders in Documents\Electronic Arts: one for the standard version and one for the LE. You can back up either or both of these folders and restore them later if needed. Neither one should affect the other in theory, but in practice, sometimes the game tries to migrate data from the Sims 4 folder to the Sims 4 Legacy Edition folder when you switch from the standard version to the LE. So yes, backups are good.
The dxdiag is to look for information about why the LE isn't working. Just saying it doesn't work leaves open far too many possibilities to troubleshoot effectively.
Since you have Windows 7, please also look for relevant entries in the Reliability Monitor. I described how earlier in this thread:
Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)For any errors that mention Origin or Sims 4 from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as well. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
@puzzlezaddict Is there any way I can send you the dxdiag to you privately? I don't feel comfortable posting it here because there is personal information about my PC and location but I'm already desperate because I haven't found the solution yet
@Kayriari A dxdiag doesn't contain personal information, which is why people are allowed and even encouraged to post them on this site. If your machine name is personal, there's nothing wrong with deleting the first couple of lines of the dxdiag, but the rest is only as specific as your hardware and drivers.
Having said that, if you're really uncomfortable posting one on an open forum, you can upload the dxdiag to a third-party filesharing site and send me the link via private message. I'll let you know when I've downloaded it, and then you can take it down again.
For the uninstall question, start by moving your Sims 4 folder, and your Sims 4 Legacy Edition folder, out of Documents\Electornic Arts. The best practice is to move them elsewhere (e.g. your desktop) AND copy them to an external drive or USB stick, just so you have backups if you happen to need them. Then open your Origin game library, right-click on the Sims 4 icon, and select Uninstall.
If you want to be extra thorough, quit Origin, clear its cache, and restart your computer after the uninstall finishes.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
When you want to reinstall, just download from your Origin library. Launch the game once (in each of the standard version and the LE) to make sure it works, then you can move your existing content from the Sims 4 folders you moved into the new folders that will have spawned in Documents\Electronic Arts.
@puzzlezaddict Thank you very much for your help and your patience, here is the dxdiag .
I have also attached a screenshot of the TS4 LE folder just in case. Hope you can find something that can help me
@Kayriari There is a much newer graphics driver available for your card; yours is from 2012. So it may help to install it.
https://www.nvidia.com/Download/driverResults.aspx/132844/en-us
However, since the standard version of Sims 4 is working and the LE is not, I'm not sure that would fix things. I'd rather see info from the Reliability Monitor first. After trying to launch the Legacy Edition again, hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
If you see an error from when you tried to open the LE, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can just copy and paste the info into a post. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
When testing, please run both Origin and the game as an admin: right-click on the Origin shortcut and select "Run as administrator," and do the same for TS4.exe or its shortcut. Make sure Origin is set to run the LE as well, since it will override the shortcut you use and open the version of Sims 4 saved in its settings instead.
The contents of your Legacy Edition user folder look normal.
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