Re: The Sims 4 video card error
how do I check if the requirements are met by my pc? :-/
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7 Replies
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@divapixie wrote:
how do I check if the requirements are met by my pc? :-/
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.I HAD TO COPY AND PASTE IT BUT WHATS WRONG WITH IT PLEASE HELP
Spoiler-----------------
System Information
------------------
Time of this report: 6/29/2019, 22:52:10
Machine name: HOME
Machine Id: {EF740920-5041-4BC2-A066-AD55CB311C29}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: 550-153w
BIOS: A0.07 (type: UEFI)
Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz (4 CPUs), ~3.7GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 4932MB used, 9063MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4400
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_2B2C103C&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.636242,0.334484), Green(0.309094,0.623547), Blue(0.150891,0.067883), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: HP 23vx LED Backlit Monitor
Monitor Model: HP 23vx
Monitor Id: HWP3298
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15- @lizzie1217_panda Your card is a bit below specs but you should be able to run it on low settings.
Does it run in windowed mode ? - no it does not open inn window mode do i need a new video card thats what it says i need i dont klnow a lot baout computers when i try to open sims it wont open and a thing saying unable to start: cant run sims 4 with the video card in this system.please ckeck that video card metts the minimum specifications and that the lastest video drivers are installed [0e6d1221:1df4e8dc:80010003:00000000]
- @lizzie1217_panda Is this a desktop or laptop ?
Here's some more things you can try: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600587 - @lizzie1217_panda i got it fixed took two days and a lot of work thx for the help
@lizzie1217_panda You're welcome. Glad it's working now.
I'm going to lock this thread now as we have a lot threads on this topic and this one is old and solved.
Please use this thread if you have further issues: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600587
Make sure to read the first few posts.
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