Re: Unrecognized Video Card: Your video Card was not found in our Database
Hi, I did everything on here and the message didn’t pop up anymore but now my game is super laggy. Is there anything I can do to stop it?
Forum Discussion
@Katana248 Is your graphics card now recognized? In Documents\Electronic Arts\The Sims 4, open the file labeled config.log, scroll down about 30 lines, and check the found and supported values next to your card's name. If you see [Found: 1, Supported: 1], your card is now properly recognized. If it's not recognized, or you're not sure what you're looking at, copy that line and the next three into a post here.
The lag can have a number of reasons, including rating your card as ultra when it's not capable of handling ultra graphics settings. But it could also be unrelated. Please run a dxdiag and attach it to a post, to cover as many bases as possible.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Name (database): [Found: 0, Supported: 1]
Vendor: Apple
Chipset: Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000
Driver: macOS Metal driver, Version: 0.0.0.0
EA_MakoCommunity Manager
Hey there,
This thread is quite a few years old and is being locked here to avoid further necroposting.
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!
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